First Year of Ownership: Hassle-Free Coverage

‍Upon noticing any defects or damages within the 1st year of ownership, we ensure repair or replacement of your product if deemed unrepairable.

‍

‍Years 2 to 10: Comprehensive Maintenance and Repair

‍From the 2nd year to the 10th year of ownership, we cover manufacturing defects that surface from regular use or that existed before the sale within this 10-year period.

‍

Our products are designed for repair. When practical, we will ship the necessary parts and self-service repair instructions. However, if the repair cannot be completed using the provided parts and instructions, we will refer you to the nearest authorized repair shop for necessary service, as some repairs may only be possible at an authorized facility.

‍

Due to design evolution, parts availability may vary. If we cannot match your specific collection due to design enhancements, we will provide you with an alternative solution.

‍

Please note, any repairs that are not due to a manufacturing defect may be subject to regional processing or handling fees. Replacement parts, however, are provided free of charge.

‍

The results of ENKLOZE’s investigation on a case-by-case basis will hold the determining say in defining a manufacturing defect.

‍

If you have paid any customs or duty fees, please contact our customer service team with proof of payment, and we will be happy to process a refund for those charges. You can reach our team here to submit your request.

‍

ENLKOZE's Limited Warranty is not applicable:

• If your proof of purchase is lost, defaced, illegible
• If the purchase was made through an unauthorized reseller; if the product was imported without permission (i.e. parallel imports); if the product was sold as used, reconditioned, returned, or refurbished.
• If any unauthorized modifications or repairs have been made.
• Incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
• Shell Cracks: Each case will undergo individual assessment. Cracks emerging from regular use usually stem from substantial force and are not typically covered by warranty. We may restore the functionality, but aesthetics could be compromised. After investigation if the shell crack is determined as a result of a weak point, we will offer a replacement of similar value. ENKLOZE retains the right to determine defective shells.
• Cosmetic Damage: Scratches, dents, scuffs, stains, and discoloration are classified as cosmetic damage. Dents are not warranty covered as the purpose of the shell was effective without cracking and original condition restoration is not guaranteed.
• Accidental Damage: Excessive force, overpacking, misuse of cleaning products, extreme temperatures, acids, solvents, moisture, sunlight, fabric abrasion, rips, tears, cuts, and melted zippers and fabrics are not deemed as manufacturing defects and are not covered under warranty.
• Wear and Tear: We commit to prolonging your luggage life by replacing standard broken or worn parts (subject to availability):Handles (Side or Top)WheelsZippersLocks

‍